{"id":18894,"date":"2017-02-04T22:21:03","date_gmt":"2017-02-04T19:21:03","guid":{"rendered":"http:\/\/espresse.gr\/?page_id=18894\/"},"modified":"2020-07-22T11:59:54","modified_gmt":"2020-07-22T08:59:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/espresse.gr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1485814369102{margin-top: 60px !important;padding-bottom: 30px !important;}&#8221;][vc_column]<div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_05 dfd-disable-resposive-headings\" id=\"dfd-heading-69e91a5d35eec\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h6 class=\"widget-title \" style=\"\"><\/p>\n<h6>FAQ<\/h6>\n<p><\/h6><div class=\"dfd-heading-delimiter\"><\/div><\/div><\/div><\/div><script type=\"text\/javascript\">\n\t\t\t\t\t\t\t\t\t(function($) {\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>#dfd-heading-69e91a5d35eec .dfd-heading-delimiter {border-bottom-style:solid;border-bottom-width:1px;width:100px;border-bottom-color:#b29457;}#dfd-heading-69e91a5d35eec .widget-title {margin-top:30px;margin-bottom:20px;}#dfd-heading-69e91a5d35eec .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\n\t\t\t\t\t\t\t\t\t})(jQuery);\n\t\t\t\t\t\t\t\t<\/script><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_01 dfd-disable-resposive-headings\" id=\"dfd-heading-69e91a5d36111\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h5 class=\"widget-title \" style=\"\"><\/p>\n<h6>PRODUCTS<\/h6>\n<p><\/h5><\/div><\/div><\/div><script type=\"text\/javascript\">\n\t\t\t\t\t\t\t\t\t(function($) {\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>#dfd-heading-69e91a5d36111 .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\n\t\t\t\t\t\t\t\t\t})(jQuery);\n\t\t\t\t\t\t\t\t<\/script><\/div>[dfd_accordion active_section=&#8221;1&#8243; border_radius=&#8221;0&#8243; font_size=&#8221;14&#8243; icon_size=&#8221;14&#8243;][vc_tta_section title=&#8221;What is your product range?&#8221; tab_id=&#8221;1485471218689-2b06a17a-22e8&#8243;][vc_column_text]The range of Espresse S.A. products includes espresso coffee in grain, ground, decaffeinated, espresso servings, capsules, filter coffee ground and in portions, chocolate, tea, chamomile tea, biscuits, sugar (white, black and saccharin), honey, syrups and serving various types.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What coffee blends have you got?&#8221; tab_id=&#8221;1485471218774-e308be39-19d3&#8243;][vc_column_text]We have the following varieties of coffee:<\/p>\n<p><strong>IL <\/strong><strong>TOP, <\/strong><strong>EXTRA <\/strong><strong>BAR, <\/strong><strong>SOAVE, <\/strong><strong>TOMOKA\u00a0<\/strong>and our own range of coffee, the <strong>ESPRESSE <\/strong><strong>SPECIALTY. <\/strong>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How should coffee be preserved (grain and ground)?&#8221; tab_id=&#8221;1485471508825-7760c3ce-5df0&#8243;][vc_column_text]The grain and ground coffee must be kept tightly closed in airtight containers away from moisture and in shade. Also in grain coffee, it is important to cut the exact amount based on our needs.[\/vc_column_text][\/vc_tta_section][\/dfd_accordion]<div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_01 dfd-disable-resposive-headings\" id=\"dfd-heading-69e91a5d362c3\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h5 class=\"widget-title \" style=\"\"><\/p>\n<h6>COFFEE CAPSULES<\/h6>\n<p><\/h5><\/div><\/div><\/div><script type=\"text\/javascript\">\n\t\t\t\t\t\t\t\t\t(function($) {\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>#dfd-heading-69e91a5d362c3 .widget-title {margin-top:60px;}#dfd-heading-69e91a5d362c3 .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\n\t\t\t\t\t\t\t\t\t})(jQuery);\n\t\t\t\t\t\t\t\t<\/script><\/div>[dfd_accordion active_section=&#8221;1&#8243; border_radius=&#8221;0&#8243; font_size=&#8221;14&#8243; icon_size=&#8221;14&#8243;][vc_tta_section title=&#8221;How many coffee varieties in capsules do you have?&#8221; tab_id=&#8221;1485471617889-b3f1be3b-2cbb&#8221;][vc_column_text]<\/p>\n<ol>\n<li><strong>Coffee portioli <\/strong><strong>espresso <\/strong><\/li>\n<li><strong>Coffee portioli <\/strong><strong>lungo <\/strong><\/li>\n<li><strong>Coffee portioli decaffeinato <\/strong><\/li>\n<li><strong>Coffee portioli<\/strong><strong> honduras <\/strong><\/li>\n<li><strong>Coffee portioli<\/strong><strong> India <\/strong><\/li>\n<\/ol>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is the lifetime of your products?&#8221; tab_id=&#8221;1485471618024-02abe8a6-55a7&#8243;][vc_column_text]This is stated on every product, provided that it has not been opened.[\/vc_column_text][\/vc_tta_section][\/dfd_accordion]<div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_01 dfd-disable-resposive-headings\" id=\"dfd-heading-69e91a5d3647f\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h5 class=\"widget-title \" style=\"\"><\/p>\n<h6>ABOUT CAFFEINE<\/h6>\n<p><\/h5><\/div><\/div><\/div><script type=\"text\/javascript\">\n\t\t\t\t\t\t\t\t\t(function($) {\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>#dfd-heading-69e91a5d3647f .widget-title {margin-top:60px;}#dfd-heading-69e91a5d3647f .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\n\t\t\t\t\t\t\t\t\t})(jQuery);\n\t\t\t\t\t\t\t\t<\/script><\/div>[dfd_accordion active_section=&#8221;1&#8243; border_radius=&#8221;0&#8243; font_size=&#8221;14&#8243; icon_size=&#8221;14&#8243;][vc_tta_section title=&#8221;How much caffeine is contained in a coffee portion?&#8221; tab_id=&#8221;1485471734636-2359cfa2-c58a&#8221;][vc_column_text]This depends on the variety of coffee you have selected.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Espresse decaffeinated, does it have caffeine?&#8221; tab_id=&#8221;1485471734805-2c2c1329-7d49&#8243;][vc_column_text]All coffees contain caffeine. Decaffeinated coffee has been elaborated to minimize the quantity of caffeine contained.[\/vc_column_text][\/vc_tta_section][\/dfd_accordion]<div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_01 dfd-disable-resposive-headings\" id=\"dfd-heading-69e91a5d3661e\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h5 class=\"widget-title \" style=\"\"><\/p>\n<h6>CAPSULES RECYCLING \u2013 PROTECTING OUR ENVIRONMENT<\/h6>\n<p><\/h5><\/div><\/div><\/div><script type=\"text\/javascript\">\n\t\t\t\t\t\t\t\t\t(function($) {\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>#dfd-heading-69e91a5d3661e .widget-title {margin-top:60px;}#dfd-heading-69e91a5d3661e .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\n\t\t\t\t\t\t\t\t\t})(jQuery);\n\t\t\t\t\t\t\t\t<\/script><\/div>[dfd_accordion active_section=&#8221;1&#8243; border_radius=&#8221;0&#8243; font_size=&#8221;14&#8243; icon_size=&#8221;14&#8243;][vc_tta_section title=&#8221;Where can I recycle used capsules?&#8221; tab_id=&#8221;1485472065815-e0a1cb7d-b2f4&#8243;][vc_column_text]Our company, Espresse S.A., is very sensitive in contributing to the protection of our environment. You can bring your used capsules to selected points from where we will receive them and forward them to specialized recycle companies, we cooperate with. For more information you can contact our Customer Care department.[\/vc_column_text][\/vc_tta_section][\/dfd_accordion]<div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_01 dfd-disable-resposive-headings\" id=\"dfd-heading-69e91a5d367e1\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h5 class=\"widget-title \" style=\"\"><\/p>\n<h6>COFFEE MACHINES<\/h6>\n<p><\/h5><\/div><\/div><\/div><script type=\"text\/javascript\">\n\t\t\t\t\t\t\t\t\t(function($) {\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>#dfd-heading-69e91a5d367e1 .widget-title {margin-top:60px;}#dfd-heading-69e91a5d367e1 .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\n\t\t\t\t\t\t\t\t\t})(jQuery);\n\t\t\t\t\t\t\t\t<\/script><\/div>[dfd_accordion active_section=&#8221;1&#8243; border_radius=&#8221;0&#8243; font_size=&#8221;14&#8243; icon_size=&#8221;14&#8243;][vc_tta_section title=&#8221;What coffee machines do you sell?&#8221; tab_id=&#8221;1485472148575-ea8e84e4-c580&#8243;][vc_column_text]The GruppoPortioli is the only company that has its own espresso machines &#8211; for professional use the GIME and for office or home the espresso <strong>Miss P<\/strong>, <strong>Vera<\/strong> and the <strong>Vera Vapore<\/strong> machines.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Where can I buy the Miss P, Vera or Vera Vapore machines?&#8221; tab_id=&#8221;1485472189874-d32c8e90-d1f0&#8243;][vc_column_text]You can call us during working hours in the following number:\u00a0 +30 210-6722615 or +30 210-6777262.<\/p>\n<p>Alternatively, if you are in Athens, you can pass through our Miss P shop: 20, Adrianeiou Str. Neo Psychiko, PC 11525 during working hours.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I live out of Athens, how can I order and receive a coffee machine or coffee capsules?&#8221; tab_id=&#8221;1485472227524-babfb41f-8c25&#8243;][vc_column_text]You can contact our Customer Care number (found below and in our website) and we will indicate to you the relevant store or agent in your area.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I maintain my coffee machine properly?&#8221; tab_id=&#8221;1485472266689-5a802083-1916&#8243;][vc_column_text]The instructions for the proper use and maintenance of our coffee machines are described analytically in the relevant manuals that you received when you purchased your coffee machine. Following the instructions you will enjoy gourmet coffee every day for many years. For more information you can call our Customer Care department.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;My coffee machine does not seem to operate properly, what shall I do? &#8221; tab_id=&#8221;1485472296931-b5c771fa-468f&#8221;][vc_column_text]Initially you can contact us in order to give some instructions by phone. If your problem is not resolved, then we will plan for an appointment to inspect your coffee machine in your place.[\/vc_column_text][\/vc_tta_section][\/dfd_accordion]<div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_01 dfd-disable-resposive-headings\" id=\"dfd-heading-69e91a5d3699d\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h5 class=\"widget-title \" style=\"\"><\/p>\n<h6>COFFEE SERVING SUPPLIES<\/h6>\n<p><\/h5><\/div><\/div><\/div><script type=\"text\/javascript\">\n\t\t\t\t\t\t\t\t\t(function($) {\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>#dfd-heading-69e91a5d3699d .widget-title {margin-top:60px;}#dfd-heading-69e91a5d3699d .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\n\t\t\t\t\t\t\t\t\t})(jQuery);\n\t\t\t\t\t\t\t\t<\/script><\/div>[dfd_accordion active_section=&#8221;1&#8243; font_size=&#8221;14&#8243; icon_size=&#8221;14&#8243;][vc_tta_section title=&#8221;How can I order coffee serving supplies?&#8221; tab_id=&#8221;1485472468390-f1a16a8f-99bc&#8221;][vc_column_text]You can contact our Customer Care department and tell us (we suggest to choose first from our website), the codes that you wish to order.[\/vc_column_text][\/vc_tta_section][\/dfd_accordion]<div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_01 dfd-disable-resposive-headings\" id=\"dfd-heading-69e91a5d36b4f\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h5 class=\"widget-title \" style=\"\"><\/p>\n<h6>CUSTOMER CARE<\/h6>\n<p><\/h5><\/div><\/div><\/div><script type=\"text\/javascript\">\n\t\t\t\t\t\t\t\t\t(function($) {\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>#dfd-heading-69e91a5d36b4f .widget-title {margin-top:60px;}#dfd-heading-69e91a5d36b4f .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\n\t\t\t\t\t\t\t\t\t})(jQuery);\n\t\t\t\t\t\t\t\t<\/script><\/div>[dfd_accordion active_section=&#8221;1&#8243; font_size=&#8221;14&#8243; icon_size=&#8221;14&#8243;][vc_tta_section title=&#8221;How can I contact your customer care?&#8221; tab_id=&#8221;1485472669586-e4ff10cd-bdb8&#8243;][vc_column_text]You can call us in the following number:\u00a0 +30 210 6722615 or send us an email at: <a href=\"mailto:papas@espresse.gr\">papas@espresse.gr<\/a>[\/vc_column_text][\/vc_tta_section][\/dfd_accordion]<div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-left style_01 dfd-disable-resposive-headings\" id=\"dfd-heading-69e91a5d36d0f\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h5 class=\"widget-title \" style=\"\"><\/p>\n<h6>JOP APPLICATION<\/h6>\n<p><\/h5><\/div><\/div><\/div><script type=\"text\/javascript\">\n\t\t\t\t\t\t\t\t\t(function($) {\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>#dfd-heading-69e91a5d36d0f .widget-title {margin-top:60px;}#dfd-heading-69e91a5d36d0f .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\n\t\t\t\t\t\t\t\t\t})(jQuery);\n\t\t\t\t\t\t\t\t<\/script><\/div>[dfd_accordion active_section=&#8221;1&#8243; font_size=&#8221;14&#8243; icon_size=&#8221;14&#8243;][vc_tta_section title=&#8221;How can I apply for a job in your company?&#8221; tab_id=&#8221;1485472783969-67913f52-6135&#8243;][vc_column_text]You can visit our website -in the career section, where you will find the corresponding form.<br \/>\nAlternatively you can send your CV to the email address: <a href=\"mailto:papas@espresse.gr\">papas@espresse.gr<\/a> \u2013 noting the subject: <u>Job Application<\/u>.[\/vc_column_text][\/vc_tta_section][\/dfd_accordion]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"60\" data-normal_resolution=\"1024\" data-normal_size=\"60\" data-tablet_resolution=\"800\" data-tablet_size=\"60\" data-mobile_resolution=\"480\" data-mobile_size=\"40\" style=\"height: 60px;\"><\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1485814369102{margin-top: 60px !important;padding-bottom: 30px !important;}&#8221;][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][dfd_accordion active_section=&#8221;1&#8243; border_radius=&#8221;0&#8243; font_size=&#8221;14&#8243; icon_size=&#8221;14&#8243;][vc_tta_section title=&#8221;What is your product range?&#8221; tab_id=&#8221;1485471218689-2b06a17a-22e8&#8243;][vc_column_text]The range of Espresse S.A. products includes espresso coffee in grain, ground, decaffeinated, espresso servings,<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-custom-with-header.php","meta":{"footnotes":""},"class_list":["post-18894","page","type-page","status-publish","hentry"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/espresse.gr\/en\/wp-json\/wp\/v2\/pages\/18894","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/espresse.gr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/espresse.gr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/espresse.gr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/espresse.gr\/en\/wp-json\/wp\/v2\/comments?post=18894"}],"version-history":[{"count":7,"href":"https:\/\/espresse.gr\/en\/wp-json\/wp\/v2\/pages\/18894\/revisions"}],"predecessor-version":[{"id":19265,"href":"https:\/\/espresse.gr\/en\/wp-json\/wp\/v2\/pages\/18894\/revisions\/19265"}],"wp:attachment":[{"href":"https:\/\/espresse.gr\/en\/wp-json\/wp\/v2\/media?parent=18894"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}